Message from the Commissioner

About the Office

Complaints and investigations

Introduction

1. Highlights 2008–2009
2. The new business model
• An improved investigative process
• Strategic use of systemic actions
• Maximizing compliance
3. Investigating complaints
• Facts and figures
• Noteworthy investigations
4. Addressing performance and systemic issues
• Reviews (report cards)
• Identification of issues
• Systemic investigations
5. Advancing the case for transparency before the courts
• Progress on ongoing cases
• New cases
6. Advocating for legislative reform
7. Enhancing our information management capacity
• IM/IT renewal
• Records management
• Access to Information and Privacy Secretariat
• Complaints to the Information Commissioner ad hoc
8. Promoting requesters’s rights
• Communications and special events
• Advice and consultations
• Parliamentary relations
• International Activities
• Partnerships
9. Renewing our office
• Review of resources
• Human resources
• Internal audit
10. The year ahead
• Follow-ups and system monitoring
• Strengthening capacity and accountability
• Web-enhanced information and proactive disclosure
• Consultations and partnerships

Appendix 1 Report of the Information Commissioner ad hoc

Appendix 2 Ongoing court cases

Appendix 3 Amendments and proposed amendments to the Access to Information Act