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Office of the Information Commissioner of Canada

Annual Report: 2005-2006

CHAPTER III:

Tables

Table 1 SUMMARY OF WORKLOAD

April 1, 2004 to Mar. 31, 2005

April 1, 2005 to Mar. 31, 2006

Complaints from the Public

Pending from previous year

1019

1365

Opened during the year

1486

1408

Completed during the year

1140

1319

Pending at year-end

1365

1454

Commissioner-Initiated
Systemic Complaints

Pending from previous year

0

0

Opened during the year

0

760

Completed during the year

0

329

Pending at year-end

0

431

Report Cards

Full Review

3

4

Follow-up Review

12

12

Table 2 COMPLAINTS RECEIVED BY TYPE

Category

April 1, 2004 to Mar. 31, 2005

April 1, 2005 to Mar. 31, 2006

Refusal to disclose

492

33.1%

430

30.5%

S.69 Exclusion

59

4.0%

52

3.7%

Delay (deemed refusal)

308

20.7%

339

24.1%

Time extension

178

12.0%

438

31.1%

Fees

35

2.3%

43

3.1%

Miscellaneous

414

27.9%

106

7.5%

Total

1486

100%

1408

100%


Table 3 COMPLAINT FINDINGS
 April 1, 2005 to March 31, 2006

Category

Resolved

Not Resolved

Not Substantiated

Discon-tinued

TOTAL

%

Refusal to disclose

171

14

116

43

344

26.1%

S.69 Exclusion

58

-

15

12

85

6.4%

Delay (deemed refusal)

276

-

8

26

310

23.5%

Time extension

447

-

32

2

481

36.5%

Fees

18

-

15

13

46

3.5%

Miscellaneous

19

-

8

26

53

4.0%

TOTAL

989

14

194

122

1319

100%

100%

75.0%

1.1%

14.7%

9.2%


Table 4 TURNAROUND TIME (MONTHS)

CATEGORY

2003.04.01 – 2004.03.31

2004.04.01 – 2005.03.31

2005.04.01 - 2006.03.31

Standard

Difficult

Standard

Difficult

Standard

Difficult

Months

%

Months

%

Months

%

Months

%

Months

%

Months

%

Delay (deemed refusal)

3.60

17

9.48

6

3.73

16

5.59

4

4.54

14

6.77

9

Time extension

2.47

10

6.18

6

4.37

9

5.85

4

4.42

5

15.02

32

Fees

4.64

3

6.67

2

4.96

2

5.72

1

5.46

3

11.51

1

Miscellaneous

3.55

4

12.67

2

5.10

3

5.36

2

9.67

3

18.81

1

Subtotal - Admin Cases

3.24

34

7.30

15

4.14

30

5.52

11

4.57

25

15.02

23

Refusal to disclose

5.59

34

16.96

13

12.21

44

17.62

9

9.30

19

19.82

7

S. 69 Exclusion

8.04

4

7.07

0

13.32

5

23.01

1

19.69

5

28.42

1

Subtotal – Refusal Cases

6.12

38

16.93

13

12.33

49

18.41

10

11.18

24

24.84

8

Overall

4.67

72

10.36

28

7.00

79

10.75

21

6.58

49

15.02

51

Notes:
1. Difficult Cases - Cases that take over two times the average amount of Investigator Time to resolve.
2. Refusal Cases take on average four times as much investigator time to resolve than admin. cases.

Table 5 EFFECT OF BACKLOG ON TURNAROUND TIME

CATEGORY

Backlog Complaints

Recent Complaints

Overall

Standard

Difficult

Standard

Difficult

Standard

Difficult

Months

%

Months

%

Months

%

Months

%

Months

%

Months

%

Delay (deemed refusal)

6.16

4

7.76

6

4.27

10

4.18

3

4.54

14

6.77

9

Time extension

6.71

1

15.02

32

2.84

4

4.41

0

4.42

5

15.02

32

Fees

8.25

1

24.76

0

4.14

2

9.14

1

5.46

3

11.51

1

Miscellaneous

7.12

0

18.81

1

9.73

3

4.98

0

9.67

3

18.81

1

Subtotal - Admin Cases

6.53

6

15.02

39

4.27

19

4.18

3

4.57

25

15.02

43

Refusal to disclose

15.21

9

25.55

6

6.25

10

9.21

1

9.30

19

19.82

7

S. 69 Exclusion

21.07

4

28.42

1

6.21

1

-

0

19.69

5

28.42

1

Subtotal – Refusal Cases

18.18

13

26.73

7

6.23

11

9.21

1

11.18

24

24.84

8

Overall

13.41

19

15.02

46

4.54

30

4.83

5

6.58

49

15.02

51


Table 6 COMPLAINT FINDINGS (by government institution)
April 1, 2005 to March 31, 2006

GOVERNMENT INSTITUTION

Resolved

Not Resolved

Not Sub-stantiated

Discon-tinued

TOTAL

Agriculture and Agri-Food Canada

7

-

2

1

10

Atlantic Canada Opportunities Agency

4

-

-

-

4

Business Development Bank of Canada

-

-

2

-

2

Canada Border Services Agency

21

-

2

1

24

Canada Firearms Centre

9

-

10

-

19

Canada Lands Company Limited

-

-

-

1

1

Canada Mortgage and Housing Corporation

4

-

1

-

5

Canada Revenue Agency

368

1

7

3

379

Canadian Air Transport Security Authority

1

-

-

-

1

Canadian Commercial Corporation

2

-

2

5

9

Canadian Environmental Assessment Agency

-

-

-

1

1

Canadian Food Inspection Agency

6

1

1

1

9

Canadian Heritage

-

-

8

-

8

Canadian Human CENTERs Commission

3

-

-

-

3

Canadian Institutes of Health Research

-

-

1

-

1

Canadian International Development Agency

1

-

-

-

1

Canadian Nuclear Safety Commission

-

-

1

-

1

Canadian Radio-Television & Telecommunications Commission

3

-

1

-

4

Canadian Space Agency

2

-

1

-

3

Citizenship and Immigration Canada

16

1

12

3

32

Correctional Service Canada

12

-

14

14

40

Department of Foreign Affairs and International Trade

43

-

3

2

48

Environment Canada

11

-

13

-

24

Finance Canada

8

-

3

-

11

Fisheries and Oceans Canada

30

-

14

2

46

Health Canada

30

-

3

12

45

Human Resources and Skills Development Canada

4

-

1

-

5

Immigration and Refugee Board

8

-

2

1

11

Indian and Northern Affairs Canada

17

-

3

19

39

Indian Residential Schools Resolution Canada

3

-

-

-

3

Table 6 COMPLAINT FINDINGS (by government institution)
April 1, 2005 to March 31, 2006 (continued)

GOVERNMENT INSTITUTION

Resolved

Not Resolved

Not Sub-stantiated

Discon-tinued

TOTAL

Industry Canada

16

-

2

-

18

Infrastructure Canada

-

-

1

-

1

International Centre for Human rights and Democratic Development

1

-

-

-

1

Justice Canada

18

2

5

1

26

Library and Archives Canada

8

-

1

1

10

Mackenzie Valley Land and Water Board

1

-

-

-

1

Montreal Port Authority

8

-

-

-

8

Nanaimo Port Authority

1

-

-

-

1

National Capital Commission

-

-

2

-

2

National Defence

38

-

9

22

69

National Gallery of Canada

2

-

-

-

2

National Research Council Canada

2

-

-

-

2

Natural Resources Canada

1

-

1

-

2

Office of the Superintendent of Financial Institutions

1

-

2

4

7

Parks Canada Agency

-

-

2

-

2

Privy Council Office

62

6

17

13

98

Public Safety and Emergency Preparedness Canada

10

-

2

2

14

Public Service Commission of Canada

2

-

1

-

3

Public Works and Government Services Canada

57

-

10

9

76

Royal Canadian Mint

-

-

1

1

2

Royal Canadian Mounted Police

101

1

13

3

118

RCMP Public Complaints Commission

1

-

-

-

1

Security Intelligence Review Committee

-

-

2

-

2

Social Development Canada

13

-

1

-

14

St. John’s Port Authority

2

-

-

-

2

Statistics Canada

2

1

1

-

4

Status of Women Canada

-

-

1

-

1

Transport Canada

19

1

2

-

22

Transportation Safety Board of Canada

1

-

-

-

1

Treasury Board Secretariat

8

-

8

-

16

Veterans Affairs Canada

1

-

3

-

4

TOTAL

989

14

194

122

1319

Table 7 GEOGRAPHIC DISTRIBUTION OF COMPLAINTS
(by location of complainant) April 1, 2005 to March 31, 2006

Received

Closed

Outside Canada

9

7

Newfoundland

Prince Edward Island

Nova Scotia

New Brunswick

Quebec

National Capital Region

Ontario

Manitoba

Saskatchewan

Alberta

British Columbia

Yukon

Northwest Territories

Nunavut

4

0

21

12

81

572

137

17

51

35

464

2

3

0

6

2

26

26

67

513

144

27

40

22

435

1

3

0

TOTAL

1408

---

1319

---


   

Last Modified 2007-05-29

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