Annual Report: 2006-2007

CHAPTER III:

Tables

 

Table 1 SUMMARY OF WORKLOAD
	April 1, 2005 to Mar. 31, 2006	April 1, 2006 to Mar. 31, 2007
Complaints from the Public
Pending from previous year	1365	1427
Opened during the year	1381	1257
Completed during the year	1319	1267
Pending at year-end	1427	1417
Commissioner-Initiated Systemic Complaints
Pending from previous year	0	423
Opened during the year	760	393
Completed during the year	337	579
Pending at year-end	423	237
Report Cards
Full review	4	3
Follow-up review	12	14

 

Table 2 - Complaints Received by Type

 

Table 3 COMPLAINT FINDINGS April 1, 2006 to March 31, 2007
FINDING
Category	Resolved	Not Resolved	Not Substantiated	Discon-tinued	TOTAL	%
Refusal to disclose	227	-	129	59	415	32.7%
S.69 exclusion	14	-	13	4	31	2.4%
Delay (deemed refusal)	277	-	10	13	300	23.7%
Time extension	65	-	20	352	437	34.5%
Fees	12	-	12	5	29	2.3%
Miscellaneous	30	1	8	16	55	4.3%
TOTAL	625	1	192	449	1267	100%
100%	49.3%	0.1%	15.2%	35.4%

 

Table 4 COMPLAINT FINDINGS (by government institution) April 1, 2006 to March 31, 2007
GOVERNMENT INSTITUTION	Resolved	Not Resolved	Not Sub-stantiated	Discon-tinued	TOTAL
Agriculture and Agri-Food Canada	14	-	6	-	20
Atlantic Canada Opportunities Agency	2	-	-	-	2
Business Development Bank of Canada	1	-	-	2	3
Canada Border Services Agency	50	-	1	1	52
Canada Council for the Arts	1	-	-	-	1
Canada Firearms Centre	8	-	2	1	11
Canada Mortgage and Housing Corporation	2	-	-	-	2
Canada Revenue Agency	28	-	8	353	389
Canadian Air Transport Security Authority	5	-	-	-	5
Canadian Food Inspection Agency	1	-	2	2	5
Canadian Forces Grievance Board	-	-	1	-	1
Canadian Heritage	8	-	6	3	17
Canadian Human Rights Commission	3	-	2	-	5
Canadian International Development Agency	3	-	1	-	4
Canadian Museum of Civilization	-	-	1	-	1
Canadian Radio-Television & Telecommunications Commission	2	-	-	1	3
Canadian Security Intelligence Service	4	-	1	2	7
Canadian Space Agency	-	-	2	1	3
Canadian Tourism Commission	-	-	1	-	1
Cape Breton Development Corporation	1	-	-	-	1
Cape Breton Growth Fund Corporation	1	-	-	-	1
Citizenship and Immigration Canada	15	-	13	1	29
Communications Security Establishment	1	-	-	-	1
Correctional Service Canada	17	-	11	2	30
Department of Foreign Affairs and International Trade	31	-	4	3	38
Enterprise Cape Breton Corporation	1	-	-	-	1
Environment Canada	20	-	9	2	31
Finance Canada	8	-	2	1	11
Fisheries and Oceans Canada	19	-	4	1	24
Hamilton Port Authority	3	-	-	-	3
Health Canada	40	-	4	6	50
Human Resources and Social Development Canada	3	-	1	3	7
Immigration and Refugee Board	12	-	-	-	12
Indian and Northern Affairs Canada	6	-	6	6	18
Indian Residential Schools Resolution Canada	1	-	1	-	2
Industry Canada	5	-	4	1	10
International Centre for Human Rights and Democratic Development	1	-	-	-	1
Justice Canada	17	-	7	7	31
Library and Archives Canada	5	-	12	-	17
Military Police Complaints Commission	1	-	-	-	1
National Capital Commission	1	-	-	-	1
National Defence	42	-	20	12	74
National Gallery of Canada	2	-	-	3	5
National Parole Board	-	-	2	-	2
National Research Council Canada	2	-	1	1	4
Natural Resources Canada	2	-	3	-	5
Office of the Correctional Investigator	1	-	-	-	1
Office of the Superintendent of Financial Institutions	-	-	-	1	1
Old Port of Montreal Corporation Inc.	-	-	-	1	1
Ombudsman National Defence and Canadian Forces	1	-	-	-	1
Parks Canada Agency	-	-	1	-	1
Privy Council Office	37	-	12	7	56
Public Safety Canada	17	-	3	1	21
Public Service Commission of Canada	1	-	-	-	1
Public Service Human Resources Management Agency	2	-	1	-	3
Public Works and Government Services Canada	32	-	10	15	57
Royal Canadian Mint	-	-	1	2	3
Royal Canadian Mounted Police	109	-	18	5	132
Service Canada	2	-	-	-	2
Social Development Canada	3	-	-	-	3
Statistics Canada	-	-	1	-	1
Transport Canada	21	-	5	1	27
Transportation Safety Board of Canada	1	-	-	-	1
Treasury Board Secretariat	2	1	2	-	5
Veterans Affairs Canada	1	-	-	1	2
Western Economic Diversification Canada	6	-	-	-	6
TOTAL	625	1	192	449	1267

 

Table 5 EFFECT OF BACKLOG ON TURNAROUND TIME
CATEGORY	Backlog Complaints				Recent Complaints				Overall
	Standard		Difficult		Standard		Difficult		Standard		Difficult
	Months	%	Months	%	Months	%	Months	%	Months	%	Months	%
Delay (deemed refusal)	7.99	6	10.39	5	3.95	9	5.85	3	4.83	15	8.48	8
Time extension	6.67	1	18.21	29	4.01	3	5.79	2	4.64	4	18.21	31
Fees	7.50	1	17.49	1	5.13	1	6.92	0	6.79	2	14.20	1
Miscellaneous	7.43	2	16.77	1	4.80	1	7.76	0	5.13	3	16.16	1
Subtotal - Admin Cases	7.89	10	18.21	36	4.11	14	5.82	5	4.90	24	18.21	41
Refusal to disclose	17.75	15	24.43	9	6.41	8	8.47	1	13.40	23	24.07	10
S. 69 exclusion	17.33	1	20.32	1	12.16	0	-	-	15.91	1	20.32	1
Subtotal - Refusal Cases	17.75	16	24.26	10	6.44	8	8.47	1	13.51	24	23.59	11
Overall	13.55	26	18.21	46	4.67	22	5.82	6	7.89	48	18.21	52

Notes:

1. Difficult Cases - Cases that take over two times the average amount of investigator time to resolve.
2. Refusal Cases take on average four times as much investigator time to resolve than administrative cases.

Table 6 GEOGRAPHIC DISTRIBUTION OF COMPLAINTS (by location of complainant) April 1, 2006 to March 31, 2007
		Rec'd	Closed
	Outside Canada	6	4
	Newfoundland Prince Edward Island Nova Scotia New Brunswick Quebec National Capital Region Ontario Manitoba Saskatchewan Alberta British Columbia Yukon Northwest Territories Nunavut	12 0 28 7 98 606 157 25 42 36 185 0 55 0	9 3 23 7 97 463 147 19 17 42 431 1 4 0
	TOTAL	1257 ---	1267 ---

Note: Many of the complaints closed were received in previous fiscal years.